Terms of Service

Last Modified: December 2024

Welcome to EnergiEase. These Terms of Service govern your use of the energiease.ng platform (the“Platform”), including all services, products, and features provided by Mind Colony Ltd (“Company”, “We”, “Us”, or“Our”).

By accessing or using our Platform, you agree to be bound by these Terms of Service. If you do not agree with these terms, you are prohibited from using our services and must discontinue use immediately.

Content

Our Services

EnergiEase provides tools to help users track, manage, and optimize their energy consumption and pay for utility bills such as electricity, airtime, and data bundles. These services are accessible via our website, mobile app, WhatsApp bot, and Telegram bot. We reserve the right to modify, suspend, or discontinue certain services without notice.

Intellectual Property Rights

All intellectual property rights, including designs, source codes, databases, and content within the Platform, belong to Mind Colony Ltd. You may not use, reproduce, or distribute any content without explicit permission.

User Representations

By using our Platform, you confirm that all information you provide is accurate, that you have the legal capacity to agree to these terms, and that your use of the Platform complies with applicable laws.

User Access and Initiation

Our services can be accessed through our WhatsApp bot or Telegram bot by initiating a chat session. Users are not required to register for an account to use these services. Instead, transactions are conducted securely via chat, where users provide the necessary information (e.g., meter number, meter type, payment details) to complete transactions.

By using these bots, you agree to provide accurate and up-to-date information and to comply with our terms. We reserve the right to restrict access or terminate interactions with users who provide false information, misuse the services, or violate our Prohibited Activities section.

Purchase and Payment

Payments for energy tracking features can be made via debit/credit cards or bank transfers. All prices are listed in Naira and may be subject to applicable taxes.

Cancellation

Users can cancel services by discontinuing use of the Platform. For further assistance, contact us at support@energiease.ng.

Prohibited Activities

Users must not attempt to disrupt the Platform, engage in fraudulent activity, or misuse our services. Violations will result in account termination.

Refunds/Reversal

Requests for refunds or reversals for successfully generated tokens will not be honored.USERS ARE ADVISED TO REACH OUT TO THEIR ELECTRICITY DISTRIBUTION COMPANY FOR ASSISTANCE.Only failed transactions will be reversed.

WhatsApp Bot and Telegram Bot Utility Services

EnergiEase offers bill payment services through our WhatsApp bot and Telegram bot for convenience. By using these bots, you agree to the following:

  • Payments made through the bots will follow the same policies as those made on the website or app.
  • You are responsible for ensuring the accuracy of your payment details (e.g., meter number, phone number).
  • Refunds for failed transactions will be processed as outlined in our Refunds section.
  • The WhatsApp bot can be accessed at this link, while the Telegram bot can be accessed at this link.

User Generated Contributions

Users may submit content, such as reviews, feedback, or other materials, to the Platform. By submitting contributions, you grant us the right to use, reproduce, and display your contributions in connection with the Platform.

Contributions Licensed

By submitting any content to the Platform, you grant us a perpetual, non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such content throughout the world in any media.

Guidelines for Reviews

We may provide you with areas on the Services to leave reviews or ratings. When posting a review, you must comply with the following criteria:

  • You should have a firsthand experience with the person/entity being reviewed.
  • Your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language.
  • Your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability.
  • Your reviews should not contain references to illegal activity or some form of illegality.
  • You should not be affiliated with competitors if posting negative reviews.
  • You should not make any conclusions as to the legality of conduct.
  • You may not post any false or misleading statements.
  • You may not organize a campaign encouraging others to post reviews, whether positive or negative.

We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers the reviews objectionable or inaccurate. Reviews are not endorsed by us and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any reviews.

By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.

Mobile Application License

The EnergiEase mobile app is licensed for your use and may not be reverse-engineered, decompiled, or distributed without permission. This license applies to any use of our software on mobile or third-party platforms such as WhatsApp or Telegram.

Third-Party Websites and Content

The EnergiEase Platform may contain (or you may be sent via the App or Site) links to other websites (“Third-Party Websites”) as well as articles, photographs, texts, graphics, pictures, designs, music, sound, video, information, applications, software, and other contents or items belonging to or originating from third parties (“Third-Party Content”). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Platform or any Third-Party Content posted on, available through, or installed from the Platform, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content.

Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by EnergiEase. If you decide to leave the Platform and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms of Service no longer govern such access. You should review the applicable terms and policies, including privacy and data gathering practices of any website to which you navigate from the Platform or relating to any applications you use or install from the Platform.

Any purchases you make through Third-Party Websites will be through other websites and from other companies, and EnergiEase takes no responsibility whatsoever in relation to such purchases, which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on the Third-Party Websites, and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting from any Third-Party Content or any contact with Third-Party Websites.

Service Management

We reserve the right, but not the obligation to:

  • Monitor the Platform and Services for violations of these Terms of Service.
  • Take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Service, including, without limitation, reporting such users to law enforcement authorities.
  • In our sole discretion and without limitation, refuse, restrict access to or availability of, or disable (to the extent technologically feasible) any user’s content or any portion thereof that may violate these Terms of Service or any of our policies.
  • In our sole discretion and without limitation, remove from the Platform or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems.
  • Otherwise manage the Platform and Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Platform and Services.

Privacy Policy

Please review our Privacy Policy for more information about how we collect and use your data.

Terms and Termination

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON, FOR ANY REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION. If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including and without to pursuing civil, criminal or injunctive redress.

Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee that the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you.

You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

Governing Law

These terms are governed by the laws of Nigeria. Any disputes will be resolved in Nigerian courts or through arbitration under Nigerian law.

Dispute Resolution

Binding Arbitration

Any dispute arising out of or in connection with these Legal Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by the Nigerian Institute of Chartered Arbitrators according to the Arbitration and Mediation Act, 2023, which, as a result of referring to it, is considered as part of this clause. The number of the arbitrators shall be one (1), and the arbitrator shall be appointed by both parties. If the parties disagree on the choice of an arbitrator, such arbitrator shall be appointed by the Chairman of the Nigerian Institute of Chartered Arbitrators. The seat of the arbitration shall be Abuja, Nigeria, and the language of the arbitration shall be English.

Restrictions

The parties agree that any arbitration shall be limited to the Dispute between the parties individually. To the full extent permitted by law:

  • No arbitration shall be joined with any other proceeding.
  • There is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures.
  • There is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Arbitrations

The parties agree that the following Disputes are not subject to the above provisions concerning binding arbitration:

  • Any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a party.
  • Any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use.
  • Any claim for injunctive relief.

If this provision is found to be illegal or unenforceable, then neither party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable. Such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the parties agree to submit to the personal jurisdiction of that court.

Corrections

If you discover any error or inaccuracy in the Platform, please notify us promptly. We aim to provide accurate and up-to-date information, but we do not warrant that all content is free from errors.

Disclaimer

The Platform is provided on an AS IS and AS AVAILABLE basis. We disclaim all warranties of any kind, whether express or implied.

Limitation of Liability

In no event shall Mind Colony Ltd be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Platform.

Indemnification

You agree to indemnify, defend, and hold harmless Mind Colony Ltd from any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the Platform.

User Data

We may collect and store certain information about your usage of the Platform. Please refer to our Privacy Policy for more details.

Electronic Communications, Transactions, and Signatures

Visiting the Platform, sending emails to us, and completing online forms constitute electronic communications. You consent to receive electronic communications from us.

Miscellaneous

These Terms of Service constitute the entire agreement between you and Mind Colony Ltd regarding your use of the Platform.

Contact Us

If you have questions or concerns, reach out to us: